Privacy Policy: Text Messages / SMS Data Collection

This privacy policy describes how Raymond Nelson Insurance [“we,” “us,” or “our”] collects, uses and discloses information obtained through text messages (SMS) sent, in compliance with relevant laws of the United States, including relevant state privacy laws.

What Information We Collect and How We Collect It:

We collect your information when you check the box to use SMS texting and enter your phone number.

We collect the following information when you check the box to opt-in to receive text message from Raymond Nelson Insurance.
What we collect:

  • Your phone number only.

We do not collect any other personal information through text messages.

How we use your information:

We use your phone number to send you text messages in response to your questions. We do NOT share your phone numbers or information TNs and SMS consent for marking purposes.

Your Choices and Opt-Out

We respect your right to control your communication preferences. You can opt-out of receiving text messages from Raymond Nelson Insurance at any time by replying “STOP” to any messages you receive from us.

Data Sharing and Security

We do not share your information or phone number or SMS consent with any third party or business for marketing purposes.

We maintain appropriate security measures to protect your information from unauthorized access or disclosure. These measures include:

  • Secure data storage practices.
  • Use of encryption technologies.
  • Access controls and user authentication

Data Retention

We will retain your phone number in our messaging list for as long as you are opted-in to receive messages. Once you opt-out, we will remove your phone number from our active list within 10 business days, as required by law. However, we may retain your phone number in an archived database for legal or compliance purposes, such as recording requirements or potential disputes. The archived data will be securely stored and only accessed for authorized purposes.


Privacy Statement

Your privacy is a priority at Raymond Nelson Insurance Agency, Inc. We value the relationship we have with our policyholders and understand that you trust us with personal information about yourself, your belongings and your family. We are committed to ensuring that your personal information is used in an appropriate manner. We do not sell your personal information to anyone and do not share your customer information with others, except as permitted by law. This Privacy Statement applies to our current and former customers who obtain our personal, family or household insurance products, as well as claimants and beneficiaries of those products. Personal information means information that identifies you personally and does not include information that we can get from the public source. We promise to protect your personal information by following the procedures described in the Privacy Statement. Please read the following information to learn more about how we collect, share and protect your personal information.

Information We Collect:

We collect information about you to complete transactions you initiate, service and manage your account and inform you about our products and services. Sources of this information include information you provide on applications, other forms, or by phone. We also keep information regarding your policy coverage’s payment history and claims experience. We also receive information from consumer reporting agencies and other outside sources, such as motor vehicle reports, credit history and lien-holder reports. We also receive information from your insurance company.

How We Use Your Personal Information:

We do not share your personal information with anyone except as permitted by law. We do not sell your personal information to anyone. We do not give your personal information to third parties for any type of promotional or marketing purposes not related to Raymond Nelson Insurance Agency, Inc. We may share your personal information with other third parties to help us service your account, settle your claims, process payments, properly rate your policies, confirm insurance coverage to your mortgages, lien-holders and government agencies. If there is any information you would prefer we not share please
inform us by calling Raymond Nelson at 270-885-1800.

Information Security:

We maintain physical, electronic and procedural safeguards to protect information. We limit access to your personal information to employees and others with a valid business need for the information.

Thank you for choosing Raymond Nelson Insurance Agency, Inc. for your insurance needs.