Receptionist for Hopkinsville, KY Office.

Essential Functions/Major Responsibilities:

• Answer and direct incoming calls in a pleasant voice and manner.
• Maintain standards for telephone activity, such as:
• Efficiency in answering calls
• Maintaining guidelines for promptness such as 3 rings maximum     for incoming calls.
• Greet and direct public in a pleasant and friendly manner.
• Prepare routing slips for UPS, FedEx, etc.
• Perform miscellaneous projects at management’s request.
• Keep daily and weekly record of customer related activity.
• Maintain status of office staff throughout the day.

• General office duties such as:
  • Order supplies
  • Keep lobby neat
  • Assist bookkeeper with commission statements
  • Distribute faxes and emails.
  • Take payments from customers and keep records.
  • Attach files in computer systems
  • Sort and distribute mail daily
  • Print ID cards and Certificate of Insurance for customers.
  • Distribute overnight voicemail messages.
  • Prepare deposits and balance.
  • Run errands to Post Office, Bank and Walmart, etc.
  • Enter Direct Bill Statements in computer system and balance.

Secondary Functions:

• Assumes responsibility for related duties as required or assigned.
• Ensures that work area is clean, secure, and well maintained.
• Performs and meets timeframe for special requests and projects at manager’s request.

Skills/Abilities:

• Strong oral communication abilities.
• Training/development skills required.
• Able to organize, coordinate and direct work flow.
• Able to use all related hardware and software.

Email resume to:

wanda@rnelsoninsurance.com